Smiling woman wearing a headset ready to take your customer service call.

SBAM Member Care Team

Have a question about your employee benefits through SBAM? The SBAM Member Care Team utilizes Freshdesk, a cloud-based customer service software that provides our members and their insurance agents with helpdesk support that includes smart automations to help to get things done faster!

Send your enrollment changes, billing questions, new business paperwork, and Dearborn claims through Freshdesk and we will provide you with real-time updates and transparency for where in the process your ticket is with our SBAM Member Care Team. To submit your ticket, simply click the button below.

You can also reach our dedicated team at (877) 949-7226 or membercare@zh121.com

Our team of experts brings harmony to your employee benefits, insurance, compliance and human resources. Contact us today for the solutions you’re searching for!

Submit a ticket now!

Where do I send my forms and premium payments?

Additions & Deletions, Dearborn New Business & Claims

BCBSM additions and deletions, Dearborn new business and claims should be submitted to the SBAM office in Lansing via email, online Freshdesk web portal or mail:

MemberCare@zh121.com

SBAM Freshdesk

Attn: SBAM Member Care Service
101 S Washington Square, Suite 900
Lansing, MI 48933

Submit a Freshdesk ticket

Insurance Premium Payments

BCBSM and Dearborn premium checks should be made payable to SBIS and mailed to the SBAM lockbox in Kalamazoo:

SBIS (Small Business Insurance Services)
PO Box 19166
Kalamazoo, Michigan 49019-9810

Questions about your monthly premium invoice? Contact us at MemberCare@zh121.com or SBAM Freshdesk.

You have the option to pay your monthly insurance premiums via ACH payments. Click below to complete the form and send to us for processing.